World of Clogs Promise World of Clogs is dedicated to your satisfaction. We endeavour to provide a seamless and pleasant service from initial ordering to the receipt of your goods. We want to hear from you if you ever have any questions, queries, suggestions, comments or even complaints, as we are constantly looking to improve our service for you. If you ever feel you have received poor service, please do not be silent! Explain your situation to us and we will try our absolute best to resolve the situation for you. If you need to contact us please phone: 0845 4585 439 or email: care@worldofclogs.com.

Delivery Orders are normally received within 10 working days, but average just 3-5 days. International orders can occasionally take up to 10 working days longer due to delays in transit. We will obtain a signature for delivery where necessary. If your order is to be delayed, we will contact you to let you know explaining the reason for the delay. Orders are subject to a postage charge at approximate cost to us, which is calculated according to order size and delivery destination. In the event of an item not being received after we dispatch it, we are unable to do anything until 15 working days have elapsed in which case the parcel will be considered 'lost' and as all goods are insured, we will redispatch the goods again asap!

Returns All of our products come with a 14 day money-back and replacement guarantee. Any items of fault, the wrong size, style or colour can be exchanged absolutely free of charge within 14 days of delivery. Please return your goods with a covering letter, quoting your order number and post to: Returns World of Clogs Unit 5 Rexel Court Newtown Business Park Poole BH12 3LN Faulty items entitle you to a 100% refund up to 28 days after delivery. 7 days are still permitted even for non-faulty items. Note: We are unable to action a refund or replacement until we receive back the goods in question, and they must be in the same condition in which they were sent. We are sorry but cannot accept back any worn footwear due to hygiene reasons.

Guarantee The World of Clogs guarantee will repair or replace faulty items up to 3 months after initial delivery. This guarantee covers things such as seam and thread breakage, fabric distortion and perishment. The guarantee does not cover general wear and tear or accidental or intentional damage such as tears, rips, cuts, stains etc. Our guarantees is in addition to your statutory internet buying rights.

Terms of Discount When receiving a discount off your order subject to a certain written or verbal condition (i.e. £100 minimum spend) you are accepting that if at a later date you no longer meet the condition (due to returning a garment etc.), then the discount is to be repaid, in addition to any other expenses. For example, if two items costing £50 each entitle you to a £10 discount, you would pay £90. If you subsequently return one of the garments for a refund because you do not like it, we would refund you £50, minus the £10 discount you no longer meet the requirements for.

Privacy Policy We conform to the requirements of the Data Protection Act, 1998, we do not disclose buyers' information to third parties and we do not send random marketing emails to personal email addresses (spam). Cookies are used on our website only to keep track of the contents of your shopping cart once you have selected an item. All credit card numbers are immediately encrypted when your order is placed using the best 128 bit encryption. Payment is then processed electronically by Paypoint on behalf of HSBC, and no details are ever held. We are pleased that our attention to detail in this area has brought its rewards.