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World of Clogs Terms and Conditions

Company Info

World of Clogs websites are owned and operated by World of Clogs Limited. Registered in the United Kingdom under Company no.06815183. Registered Office: Unit 2, 470 Ringwood Road, Poole, BH12 3LY.

Our head office can be contacted Monday-Friday 9.00am-5.00pm GMT on UK landline: +44 (0)333.800 2564. Please note we cannot offer any customer support on this line, this is available through our 'Contact Us' page.

We are at all times commited to your satisfaction and endeavour to provide an exceptional service from the ordering of goods to 90 days after receipt. We would like to hear from you if you have any problems, questions, queries, suggestions or comments, as we are always looking for ways to improve our service.

If you feel you have received poor service, we encourage you not to be silent! Please let us know and we will do our absolute best to resolve the situation and ensure it does not happen again.

Delivery

All orders are shipped from our UK warehouse. Orders placed within the UK on our Standard shipping service are normally received within 3-5 working days. Orders placed outside of the UK on our Standard shipping service are normally received within 10 working days.

We will track deliveries where we feel necessary, but if you insist on a tracked or expedited delivery you must request this at checkout. If there is any kind of problem with your order we aim to contact you within 1 working day. If you wish to cancel your order after it has been shipped, we will be unable to cancel it, and instead would ask you to return your item to us for a refund.

Standard delivery is free of charge in all countries where a local website version is used to make the purchase, although charges are made for any superior services, or for delivery outside of the country.

In the event of an item not being received, we are unable to do anything until 10 working days have elapsed for deliveries within the UK. This increases to 25 working days outside of the UK. It is only after this time that we would be able to consider a parcel 'lost', and be able to appropriately make an insurance claim or redispatch your goods.

All orders are subject to a small minimum order value.

Taxes

UK VAT is charged on VAT-applicable items at the standard VAT rate for orders shipped within the European Union. For orders placed outside of the European Union, no taxes will be charged at the time of purchase, in accordance with International legislation. However, you may be liable to pay local taxes, customs or duty charges when the goods are received into your country.

We unfortunately have no control over the way these taxes or charges are made, and cannot avoid or reclaim any of these costs on your behalf.

Guarantee

World of Clogs guarantee all items for 90 days after delivery. We will repair or replace any items that develop a fault within this timeframe. This guarantee covers things such as seam and thread breakage, fabric distortion and perishment. The guarantee does not cover general wear and tear, accidental or intentional damage such as tears, rips, cuts or stains.

Our guarantee is in addition to your statutory rights.

Promotions

World of Clogs reserves the right to set, change or remove any level of discount at any time without prior notice. This could be on a website or account level basis.

Product Reviews

Any customer is free to leave a product review for an item they have purchased by logging in to our website. All reviews left at World of Clogs are verified as legitimate. World of Clogs does not add, edit or censor any reviews, but it does reserve the right to not display any reviews at all or remove any review that is any of the following: Is not strictly a product review. Contains foul or inappropriate language. Is defamatory. Is personal. Is the most dated review.

Privacy Policy

We conform to the requirements of the Data Protection Act 1998, we do not disclose buyers' information to third parties and we do not send random marketing emails to personal email addresses (spam).

All credit card details are immediately encrypted when your order is placed on our authenticated secure server. Payment is processed electronically by an independent third party. No card details are seen or held by World of Clogs.

Cookies are used on our website. Cookies are small text files that our website places on your computer to ensure that your experience of our offerings is as effective as possible. They will remember any options you have chosen, for example, your cart contents or particular interests. They also enable us to track visitors' usage of our site so that we can continuously improve it. There's nothing mysterious about them and they do not collect personal data.

Like most website owners we have always operated cookies and you have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish, by choosing not to use our website or by turning them off in your browser.

In continuing to use our website you are agreeing to our use of cookies.

Returns Policy

We will exchange or refund any item up to 90 days after purchase provided that the product is in brand new resaleable condition. Please simply return to us using our returns slip or with a brief covering letter, remembering to include your order details so that we can easily locate your order. We would be grateful if you could protect the retail packaging inside a box or bag.

Our address for returns is dependant on your location. Please click the 'Returns' link at the bottom of any page for this information.

Please allow 5 working days for us to process a refund. If you are returning for an exchange, please notify us before posting your parcel, otherwise you may be refunded instead.

World of Clogs will pay to send any items in exchange, but it is the customer's responsibility to pay for the cost of return. You may be able to purchase a returns label for your location from our returns page.